Privacy Policy

Glenorchy Driving School ("we," "our," or "us") respects your privacy and is committed to protecting your personal data in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If applicable, we also comply with the General Data Protection Regulation (GDPR) for customers residing in the European Union (EU).

1. What Information We Collect

We collect personal data that is necessary to provide our driving school services, manage bookings, and ensure regulatory compliance. The types of personal information we collect include:

• Personal Information: Full name, Contact details (phone, email, address), Date of birth, Driver’s license/learner’s permit details.
• Payment Information: Billing details, Credit/Debit card details (processed securely via third-party providers).
• Communication Data: Emails, Phone calls, Customer feedback.
• Website & Usage Data: IP address, Browser type, Cookies, Website interactions.

2. How We Collect Your Information

• ✅ Direct interactions: When you book lessons, make inquiries, or provide feedback.
• ✅ Automated tracking: When you visit our website (via cookies and analytics tools).
• ✅ Third-party sources: Payment providers, regulatory bodies, and referral programs.

3. How We Use Your Information

• ✅ To provide driving lessons and services.
• ✅ To process bookings and payments securely.
• ✅ To communicate about lesson schedules, updates, and promotions.
• ✅ To comply with legal and regulatory requirements.
• ✅ To improve our website and services.
• ✅ To detect and prevent fraud or security risks.

4. Legal Basis for Processing Data (GDPR Compliance)

• 📌 Contractual Obligation: To provide driving lessons as agreed.
• 📌 Legitimate Interest: To enhance services and maintain business operations.
• 📌 Legal Compliance: To follow safety regulations and tax obligations.
• 📌 Consent: When voluntarily providing marketing feedback.

5. How We Store & Protect Your Information

We take reasonable security measures to protect your personal data:

• 🔒 Secure data storage systems (encrypted databases, password-protected access).
• 🔒 Restricted access (only authorized personnel).
• 🔒 Regular security audits.

6. Cookies & Website Tracking

We use cookies to enhance user experience. You may opt-out of non-essential cookies anytime.

7. When We Share Your Information

We do not sell or rent personal data. However, we may share your data with:

• ✅ Service Providers (Payment processors, IT support).
• ✅ Legal Authorities (if required by law).
• ✅ Marketing Partners (only with consent).

8. Your Rights Under the Australian Privacy Act & GDPR

You have rights to:

• ✔ Access your personal data.
• ✔ Correct or update inaccurate information.
• ✔ Request data deletion.
• ✔ Restrict data processing.
• ✔ Object to marketing.

9. International Data Transfers (GDPR Compliance)

If data is transferred outside Australia or the EU, we apply strict protection measures.

10. Contact Us

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.